Warm Weather Packaging

We take care when packaging our products. It is our goal to prevent any damage to the chocolates during delivery to you – even in the event that the carrier mishandles or drops the package.


Warm Weather Measures
During the warmer months, we take the following steps to ensure your chocolates arrive in a reasonable condition:

1. All deliveries are done with an overnight courier. This ensures overnight delivery to most destinations within Australia.

2. We store the boxes in controlled conditions right until the point of dispatch in late afternoon. They then travel during the cooler evening and early morning.

3. We pack the chocolates in polystyrene containers and put refrigerant packs in the boxes to maintain a cool temperature during the shipping period, regardless of the outside weather and temperature.

We have delivered in the midst of the summer heat to destinations as extreme as Karratha and Darwin. Our chocolates are reported to have arrived in perfect condition.

If, despite these precautions, your chocolates have been heat damaged, do please call us on 1800 100 867.