Terms & Conditions

Please read the following terms and conditions carefully before placing your order with Definitely Chocolate. By using the Definitely Chocolate service, you agree to be bound by the terms and conditions of this Agreement.

All Definitely Chocolate products may contain nuts or nut traces. Prices of goods and delivery displayed on the Definitely Chocolate website are current at the time of display. These prices are subject to variation without notice. We will...

WARNING Under the Liquor Control Reform Act 1998 it is an offence - To supply alcohol to a person under the age of 18 years (Penalty exceeds $6,000) - For a person under the age of 18 years to purchase or receive liquor (Penalty exceeds...

You may update, edit or terminate your membership account at any time. You agree to maintain and update the information as supplied by yourself to ensure accuracy at all times. As a Definitely Chocolate member, you are responsible for maintaining...

We take payment at the time of order, not necessarily the time of dispatch. This is to ensure there are no last minute hitches to getting your gift delivered on time. No order is accepted by Definitely Chocolate until the order has been checked...

We will deliver the goods to you at the Delivery Address and will make every effort to deliver on the date requested by you. However, while we make every effort to deliver on this date, all dates specified are estimates only. We have aligned...

If at any time you are not satisfied with the quality of the goods you have purchased, you may call our customer care centre on 1800 100 867 and a representative will assess your request for a credit or refund of the purchase price. In the event...

In the unlikely event that we cannot satisfy your order due to stock unavailability, we will contact you to offer you an alternative. However, if this would prevent us from meeting your required delivery date, we will send suitable substitutes of...

Please ensure all definitelychocolate.com.au Gift Vouchers are redeemed at the time of ordering. Once the order has been submitted and paid for by means other than a voucher, we are unable to retrospectively redeem a Gift Voucher to offset that...

You agree to take responsibility for the safekeeping of your user name and password. You are liable if your user name and password are used by an unauthorized person. You agree to release and indemnify Definitely Chocolate in relation to any...

The laws of Victoria, Australia govern this agreement.

The information contained on the website is provided by Definitely Chocolate in good faith. To the best of our knowledge, the information is accurate and current. However, Definitely Chocolate Pty Ltd does not make any representation or warranty as...

You agree to waive any and all claims that you now have or may have in the future against Definitely Chocolate Pty Ltd which relate to or are incidental to any transaction. You agree to indemnify and hold Definitely Chocolate Pty Ltd harmless from...