Delivery & FAQ

At Definitely Chocolate we are proud to offer a high standard of customer service. Our operators are available on 1800 100 867 to give you all the assistance you may need from 10am-4.00pm Aust EST, Monday-Friday (excluding Australian Public Holidays). An answer service is available out of office hours for any queries, or alternatively email us at: enquiries@definitelychocolate.com.au

Happy chocolate shopping!

Your payments are made using a secure payment gateway. We use a Thawte certificate. Once you enter the Shopping Cart you will notice a small padlock on the bottom right hand side of your screen. If you click on this you will see the details of our...

We accept VISA, Mastercard, American Express and Diners Club. If you prefer to send a cheque, Money Order or make a direct banking transfer you are free to do so. You will be prompted to choose your preferred payment method during the checkout...

Orders placed by 10am EST will be delivered overnight to most Australian destinations. Only the more remote country areas will take 2-3 days for delivery. Please note that we reserve the right to delay dispatch on a Friday so that the chocolates are...

You will receive your invoice via email. No invoice will be included with the boxed chocolates. You can rest assured that any gift will not have the invoice included within.

May I hand pick each chocolate? Yes. Choose the option “Select Your Own” on the Home Page. You will be shown a selection of intriguing chocolates from which to make your choice. May I arrange for regular chocolate...

The production of cocoa and the use of child labour and unfairly paid workers is something that Definitely Chocolate takes seriously. We endeavour to source chocolate products that use raw materials produced ethically. Our chocolates are made...

Delivery within Australia Delivery within Australia incurs a fee of $9.95 for Melbourne & Victoria, Sydney, Adelaide, Perth, Hobart, Brisbane and Canberra. $20.00 for Darwin and Northern Territory. All other destinations incur a delivery fee...

International Shipping At this time we do not ship internationally.

We take care when packaging our products. It is our goal to prevent any damage to the chocolates during delivery to you – even in the event that the carrier mishandles or drops the package. Warm Weather Measures During the warmer...

You have the option of hand-picking your favorite chocolates to ensure maximum enjoyment of your chocolate box! Please choose the “Select Your Own” option on the category menu. Once you have chosen your box size you will be shown a selection of...

If you have an important date to celebrate and you want to be sure you do not forget it, then we invite you to use our Gift Reminder Service. If you would like to take advantage of this service, please register on our site and go to the...

Booja Booja Organic Truffles: Dark Chocolate (cocoa solids (56%), cane sugar, lecithin, vanilla), Coconut Oil, Hazelnuts, Champagne, Ginger Wine, Corn Syrup, Rye Alcohol, Crisped Rice, Coffee, Cocoa Powder, Water. Filled Chocolates -...

There are a number of ways to place an order with Definitely Chocolate, online, by phone, by post and by fax. Should you need assistance with any of these options please read below.

What are refills? Refills are an inexpensive, yet sophisticated way of sending additional chocolates to a previous recipient of a wooden gift box. No need to send a new box, refills fit snugly within the box you sent previously. To...

WARNING Under the Liquor Control Reform Act 1998 if is an offence - to supply alcohol to a person under the age of 18 years (Penalty exceeds $6,000) - For a person under the age of 18 years to purchase or receive liquor (Penalty exceeds...

Definitely Chocolate Quality Good chocolate begins with good quality cocoa, and at Definitely Chocolate only the very best is used. All our filled chocolates use the finest beans, ground to perfection for an ultra-smooth palate experience....

An Invitation to Join Our Affiliate Program! We are hosting an Affiliate Program, and you're cordially invited to join. As a member of the Definitely Chocolate Affiliate Program, you'll earn commissions of 8% per sale. We track from your...

Would you like to take advantage of the benefits of online shopping? Avoid the wasted time, parking hassles and crowds of shopping In Real Life and shop online. Save time and money by dealing with Internet-savvy companies that know how to look after...